Absolutely, we provide lifetime support for all BRUTECH systems. Even though your system may be out of warranty you can still give our support team a call. We would also continue to provide customers with remote assistance as well. If you’re having any trouble with your BRUTECH system, please reach out: [email protected] or 064 170 3087

BRUTECH systems have ZERO Bloatware installed. We do not offer any 3rd party software which can make your system unstable or may conflict with software you wish to install. At BRUTECH, we build PCs designed for the best performance, reliability and longevity that fit your needs, not a software provider’s. You’ll only find the necessary drivers and controls for the hardware in your system, and never any 3rd party bloatware or adware on any BRUTECH PC.

We recommend using CrystalDiskInfo to check the health status of your internal storage drives, which you can download here: https://crystalmark.info/redirect.php?product=CrystalDiskInfoInstaller

CrystalDiskInfo uses different color codes to represent drive health. Blue indicates the storage drive is in good health. If any drive shows up as yellow or red, the drive may be considered faulty.

Example:

We find HWMonitor to have the best and most accurate temperature readings on most systems.

You can download and install HWMonitor here: https://www.cpuid.com/softwares/hwmonitor.html

When you launch HWMonitor you will want to locate the “Temperature” section under your CPU (the name will vary according to the model of CPU in your computer). There be three temps for each core of your CPU: Value (Current temp), Min (Lowest recorded temp), and Max (Highest recorded temp). The “Max” and the “Value” numbers would be the most valuable information for the CPU temps.

Acceptable temperature ranges vary significantly depending on the hardware in your system. If you have questions or concerns about the temps you see recorded, please contact one of our BRUTECH Support agents to discuss your issues: 064 170 3087 or [email protected]

If you already have a Windows 10 recovery disc / drive, please skip to “Windows Reinstall Process” below. Otherwise continue this guide from the top.

Creating a Windows 10 or 11 Recovery USB Drive

If you do not have a Windows 10 or 11 recovery disc/drive like the one that shipped with your BRUTECH computer, you can follow the below steps to create a Windows 10 or 11 recovery USB drive if you have access to a working Windows PC and a USB flash drive that’s at least 8GB. Please follow the link below to download the Windows 10 or 11 Media Creation Tool. Please note that any data you have on the flash drive will be deleted.

Windows 10

https://www.microsoft.com/en-us/software-download/windows10

Windows 11

https://www.microsoft.com/software-download/windows11

Using the tool to create installation media:

1. Select Download tool now, and select Run. You need to be an administrator to run this tool.
2. If you agree to the license terms, select Accept.
3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10(11). This table will help you decide which edition of Windows 10(11) you’ll choose:
5. Select which media you want to use: “USB flash drive. Attach a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.“
6. Once the process has completed, continue to the Windows Reinstall Process steps below.

Windows Reinstall Process

You would perform this method using the USB recovery flash drive you’ve created using the Windows 10(11) Media Creation Tool. Make sure any external storage drives are unplugged from the system or they may be accidentally deleted during this process.

You want to start with the system turned off and the Windows 10(11) Recovery Drive inserted into a USB port on the computer. Please see detailed steps below.

Note: The process below will WIPE ALL DATA on the system C: drive(windows OS drive).

1. Power on your computer.
2. Immediately after powering on, continuously tap the appropriate Boot Menu key, based on your motherboard:
   1. ASUS: F8 key; Gigabyte: F12 key; MSI: F11 key; ASRock: F11 key)
3. A prompt with options should display on a black & white screen, called the “Boot options menu”.
4. Select the name of your USB drive or DVD drive, An example for USB would be, UEFI: (KingstonDataTraveler)
5. After selecting the drive, it should boot into the USB/DVD recovery drive and begin the Windows 10 Installation steps.
6. On the initial setup screen, enter your language and other preferences, and then select Next.
7. Select Install now.
8. On the Enter the product key to activate Windows page, enter a product key if you have one or at the bottom there is a “I don’t have a product key” option to allow you to skip it. On BRUTECH PCs, the Windows key is typically located on a sticker on the rear of the system.
9. On the License terms page, select I accept the license terms (if you agree to them), and then select Next.
10. On the Which type of installation do you want? page, select Custom.
11. On the Where do you want to install Windows? page, select a partition (There are four partitions on the OS/Windows drive), select the Delete option (if no backups are necessary) for each partition you have on the OS/Windows drive. Make sure to ONLY delete the drive that the OS/Windows is located on, no other drive has to be deleted. When you’re done deleting each partition on the OS drive, there should be one single partition left called the “Unallocated Space”.
12. When you’ve finished for deleting the four partitions, select the Unallocated Space and select Next. Warning: make sure any external storage drives are unplugged from the system or they may be accidentally deleted!
13. Follow the rest of the setup instructions to finish installing Windows 10(11). Your PC may restart one or more times before the process finishes.

A system memory test can require two or more hours to complete, so we recommend running it overnight, or while you’re away from your computer. If there is a faulty stick of RAM in your PC it could cause issues ranging from memory management errors to system crashes and blue screens (BSODs). Please follow the steps below to run a memory diagnostic test through Windows. Once the test is finished the system will boot back in to Windows.

1. Type Mdsched.exe or Windows Memory Diagnostics in the Windows Start menu search bar.
   1. 
2. You can either choose to restart now to start the test immediately or “check for problems the next time I start my computer” to test the system the next time it boots up.
   1. 
3. Once the test completes it will boot back into Windows. In order to see the results, please press the Windows Key+R to open the “Run” prompt.
4. Type eventvwr.exe and press enter to open Event Viewer.
   1. 
5. Expand the Windows logs located in the left plane.
6. Right click on System and click on Find.
   1. 
7. Type MemoryDiagnostics-Results, and click the Find Next button.
8. Click the X to close the Find prompt.
   1. 
9. In Event Viewer, double-click on the MemoryDiagnostics-Results source, and see the message. If the result reads ” The Windows Memory Diagnostic tested the computer’s memory and detected no errors” then you can dismiss memory/ram as the possible cause of the problem.
   1. 

SFC scan can run in the background to check for any corruption in windows that may have been caused by a windows update, recent driver install, or the result of malicious software. Please see instruction below on how to check for windows corruption.

1. Press the windows key and type CMD into the search bar.
   1. 
2. Right click Command Prompt and “Run as administrator”. Make sure to click Yes to allow the program to make changes.
   1. 
3. In the Command Prompt, type the following command, and then press ENTER:
   1. sfc /scannow
   2. 
4. If the system scan completes and no issues are found, your windows install should be fine. However, if issues are reported please run the command below to possibly resolve corrupted windows files.
   1. dism /online /cleanup-image /restorehealth

No, opening the system or performing upgrades does not void your BRUTECH warranty. However, if any component is damaged in the process, or an issue is created as a direct result of your work, your warranty coverage could be affected. Please proceed with caution with any upgrades and do not attempt to modify your system in any way if you are not comfortable doing so. You can always send your system in to BRUTECH to have upgrades handled, as long as all parts are sourced by us. Please note, we are unable to work with any user-provided components, new or used. Contact our support team for a quote on an upgrade today: [email protected] or 064-170-3087

There are several reasons a new computer may not power on right out of the box. Luckily many of the possible causes are easy to resolve.

First, make sure the master power switch on your PC’s power supply is flipped to the On position. See below:

Next, if your computer still isn’t booting up when you press the power button on the front of the system, it could be related to a surge protector or UPS. Having a UPS or surge protector that cannot provide the proper amount of power to the system when it’s under load or idle would cause most to experience uncommon stability issues with their systems, and in some cases prevent the systems from booting up at all. The solution would be to bypass these, and plug the system directly in to a wall outlet. You can do this temporarily to see if it resolves the issue.

If that doesn’t work and your system appears to be getting no power when you press the power button (no fans or lights turn on), you may need to discharge your power supply. To do this, simply unplug your computer from power and press the power button 10 to 15 times in a row. Once you’ve done this, plug your computer back into an outlet and attempt to power it on normally.

If your system still isn’t booting, check to see if any lights or fans are turning on inside your computer when you press the power button. If so, you may just not be getting video on your monitor. Check your monitor cable connection, and ensure your monitor is set to the correct input. Also, on BRUTECH computers with dedicated graphics cards, check to make sure your monitor is plugged into the graphics card, and not the video outputs on the motherboard (these are disabled on systems with dedicated graphics cards). See below:

If you are still unable to boot your system, please contact a BRUTECH Support technician who can assist you further: 064 170 3087 or [email protected]

You can cancel your BRUTECH order at any time before it ships. Cancellation fees may apply.

BRUTECH offers a 7-day money back guarantee on purchases. If you are not satisfied with your purchase after you receive it you may return it within 7 days for a refund, minus a restocking fee, where applicable.

Please see our full Warranty & Return Policy for details on our cancellation and return policy, including restocking fees.

We would recommend keeping all the original packing material as It would help ensure the safety of the system in the event of it needing to be transported or sent in for warrantied work. Your original packaging is the safest way to mail your system, or to transport it to a new location if you move.

If you’re keeping an eye on that status of your custom computer as it’s being built, you will notice that the final step in the build process for all of our machines is called “System QA – Burn In”. This step encompasses everything we have to do to take your computer from a beautiful but nonfunctional box of assembled parts to a finely-tuned gaming rig or professional workstation. First is the software deployment. This is where your operating system is installed and updated, then all of the appropriate hardware drivers are installed to ensure that everything on your system works, from your sound card, to your USB ports, and your graphics card(s).

Next, your computer is intensely stress tested using our proprietary testing software suite which puts every component through the sort of real-world work load that your computer might experience over the course of weeks of normal use. The purpose of this testing is to ensure that we catch any potentially faulty components before your machine is shipped out. While some defective parts are completely DOA and easy to spot, it’s actually much more common for bad parts to only give out when put under their first strenuous workload for a few hours. By doing this in our controlled environment, we are able to weed out any troublemakers and ensure your system is running at 100% when you receive it.

Sometimes this wake-from-sleep feature is not enabled by default. In order to enable the keyboard/mouse to wake your system from sleep, please follow the steps provided below.

1. Right click the Windows Start Menu icon.
   1. 
2. Click Device Manager.
   1. 
3. Double click on both Keyboards and Mice and other pointing devices. You’ll notice that there are multiple device for both mouse and keyboard.
   1. 
4. Double click on one entry and click on the Power Management tab. Make sure to check the Allow this device to wake the computer box.  After, click OK at the bottom of the prompt. Repeat this step for each entry in both Keyboards and Mice and other pointing devices that have the Power Management tab available.
   1. 
5. Note: Some motherboards have this as a feature in the BIOS, if disabled, this function will not work. If the steps below does not allow the system to wake from sleep you will most likely have to check in the BIOS to see if this feature is disabled. Please contact our support team for further assistance if required.

For NVIDIA GPUs, please find your drivers here: https://www.nvidia.com/Download/index.aspx?lang=en-us

While we don’t currently have a showroom or sales floor, our state-of-the-art facility provides us with opportunities for growth like never before!

As always, we do offer customers the opportunity to pick up their systems in person instead of having them shipped.

BRUTECH
6 Nelson Mandela Drive.
Shop B2, The Village Shopping Centre
Secunda, Mpumalanga
South Africa
2302