Shipping policy
Delivery Options:
- Door-to-door Courier (via The Courier Guy):
NOTE: Door-to-door Couriers do not deliver to PO Boxes. Please provide a Street Address at checkout.
Your order will be delivered directly to your door. Please note that your order’s weight is calculated using the higher value of actual or volumetric mass for each product. The delivery rate is calculated according to the total weight of the items in your cart, the total price of the cart as well as the destination address. To receive an estimate on the delivery charge, please enter your delivery details in the Estimate Delivery box on the Shopping Basket page. Please note that this is an estimate only and may change once the actual order is fulfilled.
We currently do not ship to remote locations such as farms and mines.
Collection from B4 Computer t/a Brutech’s Offices:
Please note that due to the Coronavirus pandemic, we are no longer accepting collections.
How long will delivery take?
Typically, we’ll get the courier to collect your order within 24 hours from the product becoming available at our suppliers or us having acquired the product (provided that you pay with immediate availability into ABSA bank account and taking into consideration of assembly time). Delivery timeframes are valid for business days and exclude weekends and public holidays, and take effect from the time that we dispatch your order.
If you’re not in one of the major centres listed delivery may take 1 or 2 days longer than the above specified times. All packages are fully trackable and tracking numbers will be provided once your order has been shipped.
What happens if I don’t receive my order?
All orders dispatched from our offices are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It’s at our sole discretion to choose whether to replace or refund the order. This is a fantastic service that we feel is absolutely essential to provide peace-of-mind to our customers.
If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the presence of the courier driver. Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.